ENA Connect - User Guide

Open a Web browser on your computer.
Go to http://voice.ena.com/user.
Enter your portal username and password given to you by your office administrator.
By default, your ENA Connect On-line Portal username will be the main 10-digit telephone number of your primary work place plus your extension. For example, if outside callers dial (615) 312-6000 to reach the main line at your building, and your extension is 1067, then your ENA Connect Portal Login is the 14-digit string 61531260001067
If you wish, click the Remember Me check box to keep your password for the next time, then click Login.

Changing Your ENA Connect Personal Profile

Your protected Profile allows you to input various personal information, such as cell and home phone numbers, that make it easier to use certain ENA Connect Smart Call Forwarding features. Password and PIN changes, and certain feature configurations are also part of your profile.

To change your profile or password using the portal:

From the portal, view your My Profile panel.
Enter your phone number information in the Phone Numbers tab. For each phone number, select the number of seconds you want that number to ring when it is part of a call forwarding treatment. The default is 16 seconds. You want to set the ring timer to be less than the length of time it takes for your Voice mail on that number to pick up.
Check the Publish box to share your specific contact information with others in your organization, if you wish. If you do not check the Publish box, the information will not be shared.
In the Password Info tab, you can update your Portal logon password and set a forgotten password hint and answer. This hint and answer are important to fill out, because they will be required to reset your password. Passwords to the ENA Connect User portal must be at least 8 characters in length.
You may enter your home address, change your time zone, language, or other information in the Personal Info tab, if you wish.
View the features that are enabled for you in the Features tab.
Click Save to save changes.

ENA Connect User Portal – My Profile Tab

Entering Phone Number information	Entering Password, PIN, and Hint information

Understanding Your ENA Connect-certified Phone

ENA Connect Services and Features can be managed and controlled in a number of different ways:

Through the ENA Connect On-Line Users' Portal
Through the ENA Connect Outlook Plug-In (Optional)
And, of course, through your ENA Connect-certified IP Phone.

ENA provides a number of different phone models for use with ENA Connect Services. To learn how to make calls, transfer calls, put calls on hold, check your voicemail, create ad-hoc conference calls, and perform other standard telephony procedures from your ENA Connect-certified IP phone, please see the appropriate quick reference guide for your phone model, available on-line by clicking Help in your ENA Connect User Portal.

Phone Model with Quick User Guide

SoundPoint IP 320 - 330

Making Calls

To make calls normally using your ENA Connect IP Phone, you can simply pickup the receiver and dial, or press the New Call soft key to go to speaker.

Besides making calls directly from your phone, however, you may also initiate calls directly from the ENA Connect On-line Portal. This can be very useful, because it allows you to "drag and drop" phone numbers from your organizational directory, personal contacts, call logs, voicemail, and other on-line data sources in order to make a call.

To initiate a call using the ENA Connect On-line Portal, do one of the following:
- View the contacts in the phone book, speed dial list, call logs or voicemail list and click the phone number of any caller or contact.
- Drag a contact from the phone book, call logs or voicemail list to the Call icon and click Call.
- You may also click the Call icon and enter a phone number in the To: field, then click Call.
After initiating a call using any of the above methods, your ENA Connect IP Phone will ring. Once you pick it up, the party you're trying to reach will be automatically dialed.

Remote Click To Call

If you have the ENA Connect Pro package, the system will allow you to initiate a call using the Remote Click to Call feature. When you choose to initiate any of the above call types in the portal, you will be given the option to change your "from" number. The numbers you have populated in your profile, will appear in a drop down menu for you to choose from, or you can enter another number. Once you have selected the "from" number, hit "call". The system will call the number you selected as your "from" number. Once you have answered the call, the system will then dial the "to" number, and connect the two legs of the call together. Both parties will see the caller ID of the caller’s desk phone, rather than the "from" number you selected.

Transferring Calls

Your ENA Connect IP Phone gives you several options for transferring a call:

On an active call, you can hit the transfer button (or transfer soft key), then dial the number you want to transfer to
On an active call, you can hit the transfer button (or transfer soft key) , then select the speed dial button for the user you want to transfer to

There are two different types of transfers:

Consultative Transfer: If you want to "announce" the caller to the person you are going to transfer them to, you can hit the transfer soft key, then dial the number you want to transfer to, and hit the send soft key, make your announcement (Note: the caller is hearing music on hold during this time), then hit the transfer key again, and you can hang up your phone, the caller has been transferred.
Blind Transfer: If you don’t need to announce the caller, you can hit the transfer soft key, then the Blind soft key, then enter the number you want to transfer to, then hit the send soft key.

If you wish to transfer a caller directly to another ENA Connect user’s voicemail, you may do so by pressing the transfer key, then the Blind soft key, then dial *90 <extension you’re transferring to> and the send soft key.

Drag & Drop Conferencing

Most ENA Connect-certified IP phones will allow you to make a 3-way conference call using the Conference button on the phone itself. From the ENA Connect On-line Portal, certain users (depending on their feature package) can also create up to 6-way conference calls using the Drag and Drop Conferencing feature:

From the ENA Connect On-line portal, click the Conference icon. Add participants to the conference list by dragging contacts from your phone book or call logs, or by entering a person's phone number. Click Start Conference to initiate the conference call. Monitor the dialing status of parties from the conference list.

Add participants to the conference list

Drag n’ Drop Conference calling from the ENA Connect User’s Portal

Checking for Voicemail Messages

The message waiting light on your ENA Connect IP Phone will blink, and/or you will see an envelop icon indicating you have voicemail waiting. Additionally, if you're not near your phone, you can log onto the ENA Connect User portal to check your messages. A banner indicating the number of new voicemail messages will appear as soon as you successfully logon. To access your voicemail messages, do one of the following:

Press the Messages button, on your ENA Connect-certified IP phone and enter your Voicemail PIN, to access your voicemail box and check your messages.
From the ENA Connect User Portal, view your messages in the voicemail list and click the speaker symbol next to the message you want to listen to on your computer. To place a call to the caller, click the caller's phone number.

Viewing, Tracking, and Placing Calls Using the Call Logs

You can view and make calls from your missed, received, and placed call logs using the ENA Connect User Portal. The logs display the last thirty calls placed to and from your extension. The feature uses caller ID to show the date and time of the call and the caller's name if the calling number is in one of the ENA Connect Phone Directories.

To view, track, and make calls from the portal, go to the My Calls panel. To make calls from the call logs:
1. Click the caller's phone number, or drag the call log entry to the Call icon. The click-to-call panel opens with the contact's primary phone number in the To: field. If you do not want to call the contact at his primary number, select a different phone number for the contact from the drop-down list.
2. Click Call in the confirmation window. Pick up the phone to connect, or stay in speaker mode.
To view, track, and make calls from your logs on your ENA Connect IP Phone:
1. Before picking up the phone, press the Directories button, then choose Call Lists.
2. Scroll through to the phone number you'd like to dial, choosing either the Missed Calls, Received Calls, or Placed Calls lists. Once you have found the number you want to call, Click Dial.

Assigning Speed Dial Numbers

Using either your phone or your ENA Connect On-line User portal, you can assign speed dial numbers to phone numbers or members of your Personal and/or Organizational Directories.

From your phone, press *74 <speed dial number>*<phone number>, where <speed dial number> must be a 2-digit number between 01 and 20, and <phone number> is the phone number you want to assign to the speed dial number. For example, to assign the phone number (408) 123-4567 to speed dial *05, you would press the key sequence *7405*4081234567. After you have assigned the number to the speed dial, you only need to dial *05 to call (408) 123-4567.
From the ENA Connect On-line User portal, do one of the following:
- From the phone book, drag a contact from your Personal or Organization directory to the Speed Dials tab label. When the speed dial list appears, place the contact in an unassigned speed dial location.
- You can also click on the contact in the phone book, to retrieve the contact's details, select a Speed Dial number from the drop-down list under the General heading, and click Save Changes.

Speed Dialing

Assigning a Speed Dial Number - ENA Connect User's Portal

To unassign speed dials:

From the phone, press *75 followed by the 2-digit speed dial number.
From your portal, do one of the following:
- From the Speed Dials tab in the phone book, click the speed dial entry's Delete icon.
- You can also click on the contact in the phone book, to retrieve the contact's details, set his Speed Dial number to None, and click Save Changes.

Using Email to Respond to a Call

To send an email to a caller from your call logs or phone book:

Click the email icon next to the caller's name. The email icon appears if the caller's work email address is stored in your phone book. Your default email tool opens with that contact's email address in the To: field
Compose your email and click the Send button.

Using the ENA Connect Phone Book

The ENA Connect Phone Book provides easy dialing access to all users within your organization, organization-wide contacts, and your own personal contacts. You can create personal contacts directly from the call logs or using the phone book. Contact information lets you click to dial, click to email, set a speed dial code, and add the contact to a Smart Call Forwarding group.

Use your Phone Book features, as follows:

To view contact information, go to the Phone Book panel and click the Personal tab to view personal contacts, or the Organization tab for other users within your organization, as well as Organization-wide contacts (these will appear in Italics).
To find a contact using a basic search, enter the beginning letters of the person's first name, last name, alternate first name, or alternate last name. To search by phone number, enter numbers that represent the whole phone number, or part of the phone number (do not use any dashes). Click Search.
- For more advanced search options, click Advanced to use the advanced search. In advanced search, contact entries must meet all advanced search entries to be a match.
- The number of search results matching your criteria, displays in parentheses in the Personal and Organization tab labels and the contacts are displayed in the lists.
To view your entire contacts list, click Display all personal contacts from the Personal contacts list or Display all Organization contacts from the Organization contacts list.
Click the phone number of the person you want to call. The click-to-call panel opens with the contact's primary phone number in the To: field. If you do not want to call the contact at his primary number, select a different phone number for the contact from the drop-down list. Click Call in the confirmation window. Pick up the phone to connect, or stay in speaker mode.
Click the email icon of the person you want to email. (The email icon will only appear if the work email field is populated for that contact.) Your email client launches with the contact's email address in the To: field. Compose and send your email.

Adding Contacts to your Phone Book

To add personal contacts using your ENA Connect User Portal:

Add a new contact by doing one of the following:
- Click Add New from the Personal contacts list. (When entering the contact’s phone number, do not include the dashes)
- Click the (unavailable) name of the caller in the call logs or voicemail list.
- Drag an entry from the call logs or voicemail list to your Personal contacts tab.
Enter the contact information on the General, Phone Numbers, and Addresses panels.
In the General panel, assign the contact to a group if you want calls from this contact forwarded using your Smart Call Forwarding feature. Select a speed dial code for the contact if you want to call him or her using a speed dial code. The primary number is the number displayed in your contacts list and the number that will be pre-populated in the To: field, when you use click to call for this contact.
Click Save.

Forwarding Your Calls to Inside or Outside Numbers

You can receive all of your calls at your desk phone or you can forward your calls to another extension or any outside number (if your Administrator has enabled External Call Transfer on your line). You can also direct your calls to specific numbers depending on the caller, using the Smart Call Forwarding feature.

To view or change the way your calls are forwarded using your ENA Connect User Portal, access the Reach Me panel. Note: the header of the Reach Me panel will display the Call Forwarding setting, you currently have activated. Select one of the following forwarding options:
- To route calls to your desk phone, click the Ring Desk phone radio button. To route calls to a different number when you do not answer your desk phone, select a phone number from the If no answer then send calls to: drop-down list. Click Save. To route calls to a different number when you are on another call, select a phone number from the If busy, send calls to: drop-down list. Click Save.
- To forward calls directly to your voicemail box, click the All calls to: radio button, select the voicemail icon, and click Save.
- To forward calls to another number, click the All calls to: radio button and select a number from the drop-down list. To forward the call to voicemail when you do not answer the selected number, check the Send to voicemail if no answer check box. Click Save.
- To forward calls using ENA Connect Smart Call Forwarding, see Using Smart Call Forwarding.
- To forward calls using pre-scheduled call treatments, see Using Call Schedule.
- To change the way your calls are forwarded using your ENA Connect IP Phone, or an analog phone, use feature codes to enable or disable call forwarding if busy, call forwarding no answer, and call forwarding unconditional. See Using Feature * Codes for a list of feature codes.

Standard Call Forwarding - ENA Connect User Portal

Using Smart Call Forwarding

Smart Call Forwarding lets you choose whose calls you will take and whose you won't. You can either forward all calls to a series of numbers, or you can forward calls to a number sequence that is different based on the caller.

Please Note: Smart Call Forwarding is only available to certain Classes of Service.

To configure a forwarding sequence for all incoming calls, from your portal, do the following:

Click the Forwarding sequence menu bar under the Reach Me panel
Assign or enter values to define the call sequence:
- Enter a name for the call sequence.
- Select or enter the phone numbers in the order that you want your calls forwarded.
- Check the Ring Simultaneously check box (if available) if you want all numbers to ring at the same time. Otherwise the numbers ring in the order you entered them.
- To receive missed call email or pager notification, select an entry from the If I'm not found, notify me by: drop-down list.
- To specify a destination number when you are on your phone and want to override the call treatment, select a number from the If work phone is busy, override this sequence and ring: drop-down list.
Click Save.

Smart Call Forwarding Sequence - ENA Connect User's Portal

To configure different forwarding sequences that are invoked based on the caller, do the following:

Assign personal and organizational contacts to a call forwarding group (VIPs, Friends, Family, Refuse) using one of the following:
- Access the contact's information in your phone book and select a group from the Calling Group drop-down list, under the General heading.
- Drag the contact from the phone book to a calling group icon in the Forwarding by group panel.
- Drag a contact from the phone book to the refuse list.
Select a call treatment from the Forwarding by group drop-down list and click on the panel bar to open the configuration panel.
Configure a call sequence for each call forwarding group.
Click Save.

To activate a configured Smart Call Forwarding call treatment, do the following:

From the ENA Connect User portal, click the Forwarding sequence or Forwarding by Group radio button and select a call treatment from the drop-down list.

Using Call Schedule

Call Schedule lets you pre-schedule how your calls will be forwarded for a week at a time. You can pre-schedule call treatments to ring your desk phone, forward your calls to another number, or utilize a Smart Call Forwarding sequence.

When you select All calls to: to forward your calls to another number, select or enter a phone number from the drop-down list.

When you select Forwarding sequence to forward your calls to a call sequence, select a pre-configured Smart Call Forwarding sequence from the drop-down list.

Please Note: Call Schedule is only available to certain Classes of Service.

To configure you Call Schedule:

Click the Call Schedule panel bar to access the scheduling panel.
Click Change to select a default call treatment from the Default setting: drop-down list. The default treatment is invoked when a call is received, Call Schedule is active, and a treatment has not been specified for that time.
Click Add to pre-schedule a call treatment. When the scheduling window appears, select a call treatment, set its start and end time, and select one or more days of the week. This allows you to schedule a treatment for the same time on every day of the week, or just on certain days.
Click OK to view the call treatment on your calendar.
After you have scheduled your call treatments, you must click Save to save all your scheduled treatments.

To edit or delete scheduled treatments, click on the treatment's slot in the calendar. When the call treatment's window appears, you can select a different call forwarding setting, change the time or day, or delete the treatment.

To view the call treatments scheduled for a particular day, click on the day's name at the top of the calendar.

To activate Call Schedule, click the Call Schedule radio button in the Reach Me panel.

Entering Call Schedule Information - ENA Connect User's Portal

Parking a Call

The Call Park feature works with the Call Pickup feature to let you park and pick up calls assigned to a specific extension by doing one of the following:

From your ENA Connect IP Phone :
1. While on a live call, press the Park soft key. On certain ENA Connect IP Phones, you will need to press the More soft key first, to get to the Park option.
2. After pressing Park, enter an extension at which you want to park the call. Your current extension number is the default park destination.
3. After entering your own extension number, or the extension to which you want to park the call, press Park again. The caller will now hear music on hold.
After 2 minutes, calls ring back to the original called number, if they are not otherwise picked up.
From analog phones, press flash-hook, then press *98 (the call park code) and dial the extension where you want to park the call. Then hang up after you hear the confirmation tone. In all cases, you hear a two-second dial tone for confirmation when the call is successfully parked.

Picking Up a Parked Call

This feature lets you pick up calls that were parked at a specific extension. There is no indication that a call is parked at an extension. To pickup a call, do one of the following:

From your ENA Connect IP Phone :
Pick up the phone, or press the New Call soft key. Once you hear dial tone, press the Pickup soft key and enter the extension # (normally your own) of where the call is parked, and press the Retrieve soft key. You should now be able to continue the call normally
From analog phones, pick up a parked call by first going off-hook, then after you hear a dial tone, press *99 (the call pickup code) and the extension where the call was parked. If the pickup is successful, you are connected to the parked call.

Using the Intercom

There are two types of intercom calls. You can intercom with any phone in your call group, or you can intercom with any phone in your organization. Your Administrator will determine which, if any, intercom options you will have.

To intercom another phone, pick up the handset, press the SPKR button, or press a line key. Dial *96 and then dial the extension you want to intercom, then press #. Your colleague hears a beep, then his/her phone goes off-hook and the microphone is activated. You can now begin speaking.

Please Note: Intercom is only available on certain Classes of Service

Picking Up a Call Ringing at Another Extension

There are two ways you can use your phone to pick up a call ringing at another extension:

For directed call pickup: pick up the handset, or press the New Call soft key to go to speaker. Dial *53 and then dial the extension where the call is ringing. You are connected to the caller.
For group call pickup: pick up the handset, or press the New Call soft key to go to speaker. Dial *54. You are connected to the call that is currently ringing at an extension in your call group. To pick up the call quicker, press *54#.

Checking In/Out of an ACD Group/Queue

Note: If you would like this feature enabled on your phone, please contact ENA Support.

On your ENA Connect IP Phone, there is a Login soft key that allows you to check into and out of your organization's Automatic Call Distribution, or ACD, queues.

To check in and out of the ACD queues:

Press the Login Soft key to log into an ACD queue. After pressing Login, you will be prompted for a User ID and Password
At the User ID prompt, enter the extension number for the ACD queue you wish to log in to. At the password prompt, enter the password for that ACD queue, if one has been assigned.
Please Note: If your organization has more than one ACD queue, then a password is required for Login
You have the ability to stay logged into an ACD queue but temporarily make yourself unavailable to incoming calls by using the Avail and Unavail soft keys.
Each time you finish a call, your phone will automatically make you unavailable to receive new calls from the queue. This gives you wrap up time after the call, for any notes you need to make regarding the call. To make yourself available to receive additional calls, press the Avail soft key.

Blocking and Unblocking Your Caller ID

If your administrator has enabled Caller ID blocking features in your class of service, it will appear in the Feature panel of your profile, in your ENA Connect User Portal. Some of the feature names associated with blocking and unblocking your Caller ID are as follows:

Caller ID-Enable Per Call
Caller ID-Block Per Call
Caller ID-Block Delivery All
User Controlled CLIR (UCLIR)

You can manage your Caller ID using the feature codes as follows:

If you have Caller ID-Block Delivery All enabled (by pressing *61 from your phone), you can unblock Caller ID on a per-call basis, by pressing *82 from your phone. After hearing a dial tone, dial the outbound phone number. This will allow your Caller ID to be sent for that call only.
If Caller ID is normally enabled, you can block Caller ID on a per-call basis by pressing *67 from your phone. After hearing a dial tone, dial the outbound phone number. This will block your Caller ID from being sent on that call only.
The UCLIR feature allows you to turn your Caller ID on and off for all calls using *61 to enable (block) and *65 to disable (unblock). This saves you from having to hit *67 before each call to block your Caller ID.

Using Anonymous Call Rejection

Anonymous call rejection allows you to reject incoming calls if the Caller ID is blocked by the caller.

If your administrator has enabled the anonymous call rejection feature in your class of service, it appears in the Feature panel of your profile in your portal.

Using Feature * Codes

To use the * codes, lift the handset on your ENA Connect IP Phone, or press the New Call soft key to go to speaker, then enter the * code you want to use:

Dial	Description
*00	Redials the last number called.
01 - 20	Reserved for personal speed dial numbers.
21 - 49	Reserved for organization-wide speed dial numbers.
*53	Activates the Directed Call Pickup feature, which lets you retrieve a call that is ringing at another extension by dialing *53 followed by the extension.
*54	Activates the Group Call Pickup feature, which lets you pick up the call currently ringing at any extension in your call group. Please see your administrator to understand which other extensions are in your call group.
*57	Activates the annoyance call trace feature. You can trace an annoying phone call after you hang up by pressing *57. This feature only works for external calls. ENA will contact your administrator with information regarding the annoying caller.
*61	For users with the UCLIR feature enabled, 61 activates Caller ID blocking for all outgoing calls. To deactivate Caller ID blocking, press 65.
*62	Activates the call forwarding busy feature that lets you forward all incoming calls to a specified number when your desk phone is busy. Press 62<number>#, where <number> is the internal or external number to which you want the calls forwarded. Please Note:* All available lines on your phone must be busy for this feature to be work as expected.
*63	Turns off the call forwarding busy feature.
*65	For users with the UCLIR feature enabled, *65 turns off Caller ID blocking and sends Caller ID on all outgoing calls.
*67	Blocks your number from being transmitted for the next call only by pressing *67 before dialing the number.
*69	Activates the Call Return feature for the last incoming call, which lets you call back the last incoming call.
*70	Turns off Call Waiting on analog phones for the current call only. When activated, a second incoming call is automatically transferred to your voicemail box.
*72	Activates the unconditional call forwarding feature. This feature lets you forward all incoming calls to another number. Press *72<number>#, where <number> is the internal or external number to which you want all calls are forwarded. Please Note: External Transfer is only available with certain Classes of Service
*73	Turns off the unconditional call forwarding feature.
*74	Assigns a speed dial to a phone number. Assign a personal speed dial by pressing 74<speed dial number><phone number>, where <speed dial number > must be a two digit number between 01 and 20, and <phone number> is the number you want to assign to the speed dial.
*75	Unassigns a speed dial. Press *75 followed by the two digit speed dial number.
*78	Turns on the Do Not Disturb feature, on analog phones only. To activate Do Not Disturb on your ENA Connect IP Phone, press the Do Not Disturb button.
*79	Turns off Do Not Disturb on analog phones only.
*82	For users with Caller ID - Block Delivery All enabled. Press *82, before dialing, to selectively unblock the Caller ID on the next outgoing call.
*90	Transfers a call directly to a user's voicemail box. Press the Transfer key, then Blind soft key, *90<number>, where <number> is the phone number of the voicemail box you want to transfer the caller to, and then hit the send soft key.
*92	Activates the call forwarding no answer feature. This feature lets you forward all incoming calls to a another number when you do not answer your desk phone. Press 92<number>#, where <number> is the internal or external number to which you want all calls are forwarded. Please Note:* External Transfer is only available with certain Classes of Service.
*93	Turns off the call forwarding no answer feature.
*96	Lets you use your telephone as an intercom when dialing another extension in your organization. Press 96<number>#, where <number> is the extension you want to intercom. Please Note:* Your Administrator will determine your Intercom privileges.
*98	Parks a call at a specified extension (normally your own).
*99	Picks up a call parked on a specified extension (normally your own).

Features and Benefits of Your ENA Connect Service

The following is a list of all of the enhanced features available through your ENA Connect Voice Service and ENA Connect IP Phone.

Please Note: Not all features are available to all users. To see if a feature is available to you, you can click on the Features tab under My Profile in your ENA Connect User's Portal. If you would like a feature that is not currently enabled, please see your administrator.

Feature	Description
Intercom	Lets you use your ENA Connect IP phone as a two-way intercom with another user in your organization.
Distinctive ring	Lets you hear different types of rings depending on whether the calling party is internal or external.
Call forking	Sends your incoming calls to multiple phones or other devices registered to your extension.
Malicious/Annoyance call trace	Lets you output information to ENA about calls from annoying parties. ENA can trace the number of the calling party even if the party has blocked Caller ID.
Anonymous call rejection	Lets you always block calls from people who have caller ID blocked. A busy tone is played.
Ring timers	Lets you specify the length of time you want to have a particular forwarding number ring, this speeds up the call forwarding process.
Call logs	Lets you view logs for missed, received, and placed calls.
Click-to-call	Lets you call any number displayed in your call lists or phone book from the ENA Connect User's Portal.
Click-to-conference	Lets you initiate a conference call from the ENA Connect User's Portal.
Click-to-email	Lets you send an email to a contact in your call list or phone book from the ENA Connect User's Portal.
Billing codes	Lets you enter a specific code each time you dial the phone so some or all of your calls can be associated with specific information.
Bridged line appearance	Lets you answer other people's lines from your phone and see when they are on the phone or not.
Busy Lamp Field	Lets you see if a user is on their phone or not, and also acts as a speed dial button for quick dialing and transferring to the user.
Speed dialing	Lets you program up to 20 entries from your Portal, or using *74 from your phone.
Phone Book/Personal contacts	Lets you add up to 200 personal contacts and put them in groups so you can apply Smart Call Forwarding treatments.
Caller ID	Lets you see the name of the caller if their number is in your phone book. If not, you see the number of the party calling.
Caller ID blocking	Lets you block your Caller ID on all outgoing calls by pressing *61.
Caller ID blocking per call	Lets you block your Caller ID on outgoing calls on a per call basis by pressing *67 before you enter the phone number you want to call.
Caller ID unblocking	Lets you unblock your Caller ID for all calls by pressing *65.
Caller ID unblocking per call	Lets you unblock your Caller ID on outgoing calls on a per call basis by pressing *82 before you enter the phone number you want to call.
Call forwarding	Lets you forward all calls to an alternate number, either an internal extension, external number, or directly to voicemail.
Audible call forwarding	Plays an audible tone from your phone as a reminder that call forwarding unconditional is enabled.
Call reason display	Lets you know if an internal call is being transferred or forwarded to your phone.
Smart Call Forwarding	Lets you specify a series of call forwarding locations for all callers or for different groups of callers. Calls from the various groups can be forwarded differently depending on your current selection.
Call Schedule	Lets you pre-schedule call forwarding treatments for the week based on day and time.
Sequential ringing	Forwarded calls ring your forwarding locations one at a time.
Simultaneous ringing	Forwarded calls ring all your forwarding locations at the same time.
Call transfer	Lets you transfer an active call to another extension using the soft keys or transfer button on your ENA Connect IP Phone
Call park	Lets you place an active call in a 'hold' state, where it can be retrieved (picked-up) by another user.
Call pickup	Lets you retrieve a call that has been parked at any extension.
Directed call pickup	Lets you retrieve a call that is ringing at another extension by dialing a code and the extension that is ringing.
Group call pickup	Lets you retrieve a call that is ringing at another extension by dialing a code. The last call ringing in your call group is picked up.
Ad-hoc conferencing	Lets you initiate a three party conference call from your ENA Connect IP Phone.
Do not disturb	Lets you send all calls to voicemail by pressing the Do Not Disturb button on your ENA Connect IP Phone.
Call waiting	Plays an audible tone to indicate that an incoming call is waiting. You can then put the existing call on hold and accept the other call or you can alternate between the two calls.
Voicemail integration	Lets you access voicemail messages from your ENA Connect IP Phone, your ENA Connect User's Portal, or your e-mail.
Message waiting lamp	A lamp on your ENA Connect IP Phone that notifies you that a message has been left in voicemail.
Last number redial	Lets you automatically redial the last dialed number by pressing the Redial button on your ENA Connect IP Phone or using *00 if your phone does not have a redial button.
Last call return	Lets you automatically call back the number of the last incoming call by pressing *69, or by pressing the LCR soft key on your ENA Connect IP Phone.
Music on hold	Provides incoming callers with music while on hold for any reason, such as call transfer, conference, call hold, or call park.
ACD	Lets people place calls to a specific number in a call answering queue. Various users in your organization can make themselves available to answer calls currently stored in the queue.
Intercept treatment	Lets you know the reason for call failures and informs you if a feature code you entered succeeded or failed.
WAP access to portal	Lets users access their ENA Connect features from any WAP-enabled device, such as a cell phone.

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