TABLE OF CONTENTS
I’m an ENA Connect user. How do I log on?
I’m an ENA Connect Administrator. How do I log on?
What if I’ve forgotten my password?
OVERVIEW
ENA Connect provides a separate portal for Users and Administrator. Each portal contains an extensive list of features. Here are just a few:
* indicates Admin feature
Phone book – Users can view and call (from the portal) personal contacts, other ENA Connect Users within the organization, and create speed dials
My Profile – Users can enter various e-mail and telephone information that can used in the advanced Smart Call Forwarding features
Reach Me – Allows users to control their call treatments from any internet-connected browser
My Calls – Allows users to see all call logs on-line, and call back or e-mail other callers
Voicemail – Allows users to listen to their voicemail through their browser
* Manage Users – Maintain user information, assign telephone numbers, extensions, add additional administrators
* Directories – Add new users, organization-wide contacts, and office (organization) and group administrators
* Groups – Add administrative groups, ACD groups, hunt groups, and call groups
* Services – Manage and create Class of Service (COS) templates, and access and view various reports
* Admin Help – The complete ENA Connect Administrator’s Portal Reference Guide available in both PDF and HTML formats
Help & FAQ
I’m an ENA Connect user. How do I log on?
I’m an ENA Connect Administrator. How do I log on?
What if I’ve forgotten my password?
Where do I log on?
If you are an ENA Connect Administrator, press the Administrator button on the http://voice.ena.com main page, and then choose ENA Connect Administrator for almost all Administrative tasks.
If you wish to alter or edit your Organization’s Auto Attendant menus, choose Auto Attendant Configuration to access the on-line, visual Auto Attendant configuration menus.
If you are logging on as a user of ENA Connect Voice services, click on the user button, and then choose ENA Connect User Portal to access all your on-line ENA Connect features.
If you wish to change your voicemail settings, or configure an e-mail address or pager to which all your voicemails will be forwarded, choose the Voicemail Configuration option.
Please Note: You only need to access Voicemail Configuration to change your voicemail settings. You can access your voicemail on-line, and configure almost all other telephony features, in the ENA Connect User Portal.
I’m an ENA Connect user. How do I log on?
To logon to the ENA Connect User Portal
1) Open a Web browser on your computer
2) Go to http://voice.ena.com/user
3) Enter your portal username and password given to you by your office administrator
4) If you wish, click the Remember Me check box to keep your password for the next time, then click Login
By default, your username will be your 10-digit telephone number, or -- if you do not have a direct phone number -- the 10-digit number of your primary work location, plus your 4 digit extension.
For example, if you can be reached directly by outside callers at the phone number (615) 312-6067, then your ENA Connect Portal username is 6153126067.
If users must call (615) 312-6000 then extension 1067 to reach you, then your ENA Connect Portal Login is the 14-digit string 61531260001067.
To logon to the ENA Connect Voicemail Configuration Menu
1) Open a Web browser on your computer
2) Go to http://voice.ena.com/vm
3) Enter your portal username as described above
4) Your password for Voicemail configuration is *not* your portal password. It is the PIN you use to access your voicemail from your phone.
I’m an ENA Connect Administrator. How do I log on?
To logon to the ENA Connect Admin Portal
1) Open a Web browser on your computer
2) Go to http://voice.ena.com/admin
3) Enter your Administrative portal Tenant ID, username and password.
Initially, this information will be provided to you by ENA, though you may change your administrator password at any time, and/or create new administrator accounts.
What if I’ve forgotten my password?
You can have a new password sent to you by clicking on the Forgotten Password link on the Portal logon screen.
Please Note: This option will only function properly if you have configured your email address and Password Hint and Answer.
